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Terms & Conditions

Customer Care and Terms

The Colonel’s Grace Customer Care Policy
 

Last Updated: 10/04/2023

 

Welcome to The Colonel’s Grace. We value our customers and are committed to providing exceptional customer care. This policy outlines our approach to addressing your inquiries, concerns, and needs.

1. Customer Support

1.1. Our customer support team is available to assist you during our business hours, which are 9:00am to 4:00pm EST, Monday – Friday. You can reach us through the following channels:

2. Response Time

2.1. We strive to respond to all customer inquiries within 3 hours during our business hours. Responses to inquiries received outside of business hours will be addressed promptly on the next business day.

3. Communication Channels

3.1. We offer multiple channels for communication, including phone, email, and “contact us” through our website. You can choose the most convenient method for you.

4. Inquiry Types

4.1. We are here to assist with a wide range of inquiries, including but not limited to:

  • Product information and availability

  • Order status and tracking

  • Shipping and delivery inquiries

  • Returns and exchanges

  • Technical support

  • Billing and payment issues

  • General questions and feedback

5. Resolving Issues

5.1. If you encounter any issues or concerns, our customer support team will work diligently to resolve them in a timely and satisfactory manner. We may request additional information or documentation to assist with resolution.

6. Returns and Exchanges

6.1. Our dedicated return policy can be found on our website, outlining the terms and conditions for returns and exchanges. Please refer to our Return Policy for detailed information.

7. Feedback and Suggestions

7.1. We value your feedback and suggestions for improvement. Please feel free to share your thoughts with us, as they help us enhance our products and services.

8. Privacy and Data Security

8.1. We are committed to protecting your privacy and maintaining the security of your personal information. Our data handling practices are outlined in our Privacy Policy, which can be found on our website.

9. Continuous Improvement

9.1. We regularly review our customer care processes to ensure they meet your needs and expectations. Your feedback is vital in helping us improve our services.

10. Changes to this Policy

10.1. We reserve the right to update or modify this customer care policy at any time. Any changes will be posted on our website.

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We appreciate your business and trust in The Colonel’s Grace.  Our commitment to exceptional customer care is unwavering, and we look forward to serving you!

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The Colonel’s Grace Terms and Conditions
 

Last Updated: 10/04/2023

 

Welcome to The Colonel’s Grace! These terms and conditions ("Terms") outline the rules and regulations for using our e-commerce website, located at thecolonelsgrace.com (the "Website"). By accessing or using our Website, you agree to comply with these Terms. Please read them carefully.

1. Definitions

1.1. "You" or "User" refers to any individual or entity accessing or using our Website.

1.2. "We," "Us," or "The Colonel’s Grace” refers to the owners and operators of this Website.

2. User Accounts

2.1. You may be required to create an account on our Website to make purchases. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2.2. You agree to provide accurate, current, and complete information during the account creation process and to update such information as necessary to maintain its accuracy.

3. Orders and Payments

3.1. By placing an order on our Website, you agree to pay the specified purchase price, including any applicable taxes and shipping fees.

3.2. We reserve the right to refuse or cancel any order at our discretion.

4. Product Information

4.1. We make every effort to provide accurate product descriptions and images. However, we do not guarantee the accuracy, completeness, reliability, or availability of any product information on the Website.

4.2. Product prices and availability are subject to change without notice.

5. Shipping and Returns

5.1. Shipping and return policies are outlined in our separate Shipping Policy and Return Policy, which are an integral part of these Terms.

6. Intellectual Property

6.1. All content, including text, images, logos, and other materials on this Website, is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our Website without our express written consent.

7. Disclaimer of Warranties

7.1. Our Website is provided "as is" and "as available" without warranties of any kind, either expressed or implied. We disclaim all warranties, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

8.1. To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

9. Governing Law

9.1. These Terms are governed by and construed in accordance with the laws of the state of West Virginia, without regard to its conflict of law principles.

10. Changes to Terms and Conditions

10.1. We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on our Website.

11. Contact Information

11.1. If you have any questions or concerns about these Terms, please contact us through the “contact us” button on our website and leave your contact details.  We will respond and work to provide any answers that you may need.

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By using our Website, you agree to these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our Website.

Privacy & Safety

The Colonel’s Grace Privacy and Safety Policy

 

Last Updated: 10/04/2023

 

At The Colonel’s Grace, we are committed to safeguarding your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, protect, and manage your data when you visit our e-commerce website, thecolonelsgrace.com.

1. Information We Collect

1.1. We collect the following types of information:

  • Personal Information: This includes your name, address, email address, phone number, and other contact details you provide during account registration, purchase, or communication with us.

  • Payment Information: When making a purchase, we collect payment details, such as credit card numbers or other payment methods, for transaction processing.

  • Browsing Information: We collect data related to your device, browser, and how you interact with our website, such as your IP address, browser type, and usage patterns using cookies and similar technologies. You can manage your cookie preferences by adjusting your browser settings.

2. How We Use Your Information

2.1. We use your information for the following purposes:

  • To process and fulfill your orders.

  • To communicate with you regarding your orders, inquiries, or promotional offers.

  • To personalize your shopping experience and recommend products based on your preferences.

  • To improve our website, products, and services through analytics and customer feedback.

  • To protect against fraudulent transactions and unauthorized access.

3. Data Security

3.1. We implement industry-standard security measures to protect your data. This includes encryption during data transmission and secure storage practices. However, please note that no method of data transmission or storage is entirely secure, and we cannot guarantee the absolute security of your data.

4. Third-Party Services

4.1. We may use third-party service providers to process payments, ship orders, or perform other functions. These providers have their own privacy and safety policies, and your interactions with them are subject to their terms and conditions.

5. Your Choices and Rights

5.1. You have the right to access, update, or delete your personal information. If you wish to exercise these rights or have any questions regarding your data, please contact us using the information provided in section 8.

6. Children's Privacy

6.1. Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take appropriate steps to remove the information.

7. Changes to this Policy

7.1. We may update or modify this Privacy and Safety Policy periodically to reflect changes in our practices or applicable laws. The updated policy will be posted on our website.

8. Contact Information

8.1. If you have any questions, concerns, or requests related to your privacy or safety, please contact us:

By using our website, you consent to the terms of this Privacy and Safety Policy. We value your trust and are committed to protecting your personal information.

Payment Methods

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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