top of page

Shipping & Returns

Shipping Policy

The Colonel’s Grace Shipping Policy

 

Last Updated: 10/04/2024

 

Thank you for choosing The Colonel’s Grace for your online shopping needs. We are committed to delivering your orders promptly and efficiently. Please read our shipping policy to understand how the specifics of our organization

1. Shipping Destinations

1.1. We ship to all residential and commercial addresses within the United States, including both urban and rural areas.

2. Shipping Methods and Times

2.1. We offer the following shipping methods for deliveries:

  •  Standard Shipping: Estimated delivery time is typically within 8 business days from the date of order processing.

  • Express Shipping: Available for an additional fee, with an estimated delivery time of 3 business days from the date of order processing.

2.2. Please note that the estimated delivery times may vary based on factors such as product availability, shipping carrier delays, weather conditions, and other unforeseen circumstances. We do our best to provide accurate delivery estimates.

3. Shipping Costs

3.1. Shipping costs are calculated based on factors such as the destination, shipping method selected, order weight, and dimensions.  We have linked to the USPS website to automatically calculate shipping upon checkout.

3.2. We may offer promotions, discounts, or free shipping on eligible orders. Please check our website or promotional emails for current shipping offers.

4. Order Processing Time

4.1. Orders are typically processed and shipped within 3 business days after payment confirmation. Business days do not include weekends or holidays.

5. Tracking Information

5.1. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your shipment.

6. Delivery Attempts

6.1. Our shipping carriers will make multiple attempts to deliver your package. If you are not available to receive the delivery, the carrier may leave a notice with instructions for rescheduling or picking up your package at a local facility.

7. Missing or Delayed Shipments

7.1. If your shipment is delayed or goes missing, please use the “contact us” button on our website and leave your contact information.  We will work with the shipping carrier to resolve the issue and keep you informed with each update that we receive.

8. Shipping to P.O. Boxes

8.1. We can ship to P.O. boxes using standard shipping methods.

9. Changes to this Policy

9.1. We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on our website.

​

By placing an order with us, you agree to abide by this shipping policy. We appreciate your business and look forward to serving you.

Return & Exchange Policy

The Colonel’s Grace Return Policy

 

Last Updated:10/04/2023

 

Thank you for shopping at The Colonel’s Grace.  We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we are here to assist you. Please read our return policy carefully to ensure a smooth return process.

1. Return Eligibility

1.1. We accept returns for items that meet the following criteria:

  • The item is in its original, unused condition.

  • The item is in its original packaging, with all tags and labels attached.

  • The request for a return is made within 12 days from the date of delivery.

1.2. Some products may be exempt from our return policy. These include:

  • Personalized or customized items.

  • Perishable goods (e.g., food items).

  • Products with hygiene concerns (e.g., intimate apparel, cosmetics).

2. Return Process

2.1. To initiate a return, please follow these steps:

  • Contact our customer support team through the “contact us” button on our website and leave a phone number for us to contact you.

  • We will provide an address and a return specific number for you to include with the product; please mark this number clearly on the return packaging.

  • Pack the item securely, including all original packaging and documentation.

  • Ship the return to the address provided with the provided number.

2.2. Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged/defective).

3. Refund Options

3.1. Once we receive and inspect your return, we will process your refund within 5 business days. You can expect a refund in the same method as your original payment unless otherwise specified:

  • Credit card or PayPal: Refund will be credited to the original payment method.

  • Store credit: You may choose to receive a store credit, which can be used for future purchases.

  • Exchange: If you prefer, we can exchange the returned item for another product of equal value.

4. Restocking Fees

4.1. We do not charge restocking fees for eligible returns unless otherwise stated for specific products or promotions.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and we may request photos or additional information to assist with the process.

7. Contact Us

7.1. If you have any questions or concerns about our return policy, please reach out to our customer support team through the “contact us” button on our website.  Leave your information and we will respond.

8. Changes to this Policy

8.1. We reserve the right to update or modify this return policy at any time. Any changes will be posted on our website.

By shopping with us, you agree to abide by this return policy. We appreciate your business and look forward to serving you again in the future.

bottom of page